Automotive Service Advisor — Growth & Equity Opportunities

Atlantictireandservice; Cary (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Employee discounts

Paid holidays, sick days, and PTO

Growth opportunities

Equity ownership opportunity

Job summary

Atlantic Tire & Service in Cary, NC is seeking an exceptional Service Advisor to join our team. You will greet customers, assess their needs, and educate them on recommended services and repairs.

Responsibilities include acting as liaison between customers and technicians, documenting concerns, and providing accurate estimates while upholding safety and quality standards. A strong customer-service mindset and integrity are essential.

Qualifications

• Automotive knowledge with at least 2 years of working experience as a Service Advisor.
• Strong customer service skills and a positive attitude.
• Honesty and integrity, with a strong work ethic and team mindset.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service in-person or by phone.
• Act as the point of contact between technicians and customers.
• Perform vehicle walk-around and document customer concerns for proper diagnosis and service.
• Keep customers informed on completion times, service expenses, and potential changes.
• Follow and promote high standards of safety, organization, and cleanliness.

Skills

Exceptional customer service

Team-first mentality

Honesty and integrity

Job description

Atlantic Tire & Service in Cary, NC is seeking an exceptional Service Advisor to join our team. You will greet customers, assess their needs, and educate them on recommended services and repairs.

Responsibilities include acting as liaison between customers and technicians, documenting concerns, and providing accurate estimates while upholding safety and quality standards. A strong customer-service mindset and integrity are essential.