Service Writer

APEX Family LLC; Cary (NC); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Equity ownership

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Employee discounts

Paid holidays

Sick days

PTO

Growth opportunities

Résumé du poste

Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is seeking a Service Advisor to join our winning team. You will greet customers, discuss vehicle needs, and provide value-added recommendations while coordinating with technicians.

We emphasize honesty, integrity, and doing things right the first time, with opportunities for equity ownership for the right candidate and generous health, vision, dental, and life insurance benefits.

Qualifications

• Automotive knowledge with at least 2 years experience as a Service Advisor.
• Career-minded with growth within the company.
• Exceptional customer service skills.
• Honesty and integrity with a positive attitude and strong work ethic.
• Team-first mentality.

Responsabilités

• Ensure customers receive prompt, courteous service in-person or by phone.
• Act as point of contact between technicians and customers.
• Perform vehicle walk-around and document concerns for diagnosis.
• Keep customers informed on completion times and costs.
• Follow high standards of safety, organization, and cleanliness.

Connaissances

Customer service

Team player

Honesty

Positive attitude

Work ethic

Valid driver's license

Description du poste

Description

Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is looking to hire an exceptional Service Advisor to join our winning team! Atlantic Tire provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in leading with honesty and integrity and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then Atlantic Tire is where you should be!

The Service Manager is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Advisors will greet and consult customers on their needs, while providing value-added recommendations and education on our services.

Requirements

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service either in-person or by phone
• Act as point of contact between technicians and customers
• Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
• Keep customers informed on completion times, service expenses, and possible changes
• Follow and promote our high standards of safety, organization, and cleanliness

QUALIFICATIONS

• Automotive knowledge with at least 2 years of working experience as a Service Advisor
• Career-minded individuals looking to grow within the company
• Exceptional customer service skills
• Honesty and integrity, with a positive attitude and strong work ethic
• Team-first mentality
• Valid driver's license

BENEFITS

• Leading compensation plans with commissions
• Equity ownership opportunity (for the right candidate)
• Generous benefits and perks (health, vision, dental, and life insurance)
• 401(k) with company match
• Employee discounts
• Paid holidays, sick days, and PTO
• Opportunity for growth!