Service Writer/Advisor

Atlantic Tire and Service; Durham (NC); Presencial; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

No weekend schedule

Comprehensive benefits (health, vision

dental, and life insurance)

Paid holidays, sick days, and PTO

Descripción de la vacante

Atlantic Tire and Service in Durham, NC is hiring an experienced Service Advisor to join our team. We focus on quality workmanship, honest recommendations, and exceptional customer service. We provide tools and support to help you succeed and grow your career.

You will serve as the primary liaison between customers and technicians, explain repairs, prepare estimates, and keep customers updated on progress. This full-time role offers comprehensive benefits and a Monday–Friday schedule with no

Formación

• Automotive knowledge and 1–2 years of experience as an Automotive Service Advisor.
• Valid driver's license.
• Team-first mentality and ability to manage multiple priorities.

Responsabilidades

• Deliver prompt, courteous, and professional service to customers in person and by phone
• Serve as the primary connection between customers and technicians, clearly communicating vehicle concerns and repair recommendations
• Perform vehicle walk-arounds and accurately document customer concerns to support proper diagnosis and service
• Explain recommended repairs, prepare estimates, and help customers make informed maintenance and repair decisions
• Keep customers updated on repair progress, completion times, costs, and any changes requiring authorization
• Uphold our high standards for safety, organization, and cleanliness

Conocimientos

Automotive knowledge

Customer service

Communication

Organizational skills

Descripción del empleo

Job Type

Full-time

Description

Atlantic Tire and Service in Durham, North Carolina, is hiring an experienced Service Advisor to join our growing team! We’re changing how people think about auto repair with quality workmanship, honest recommendations, and exceptional customer service. We take pride in doing things right the first time and giving our team the tools and support to succeed. If you’re looking to build your career with a company that invests in its employees, Atlantic Tire and Service is where you should be!

RESPONSIBILITIES

• Deliver prompt, courteous, and professional service to customers in person and by phone
• Serve as the primary connection between customers and technicians, clearly communicating vehicle concerns and repair recommendations
• Perform vehicle walk-arounds and accurately document customer concerns to support proper diagnosis and service
• Explain recommended repairs, prepare estimates, and help customers make informed maintenance and repair decisions
• Keep customers updated on repair progress, completion times, costs, and any changes requiring authorization
• Uphold our high standards for safety, organization, and cleanliness

QUALIFICATIONS

• Automotive knowledge and at least 1–2 years of experience as an Automotive Service Advisor— REQUIRED
• Career-minded with a desire to learn and grow within the company
• Exceptional customer service, communication, and organizational skills
• Honesty, integrity, a positive attitude, and a strong work ethic
• Team-first mentality and the ability to manage multiple priorities
• Valid driver's license— REQUIRED

BENEFITS

• Competitive compensation plans with commissions
• Weekly pay
• Full-time work with a convenient Monday–Friday workweek ( NO WEEKENDS )
• Comprehensive benefits, including health, vision, dental, and life insurance
• Clean, well-maintained, state-of-the-art facilities
• Employee discounts
• Paid holidays, sick days, and PTO

As a Service Advisor , you’ll build lasting customer relationships and guide customers through the service process from check-in to pickup. You’ll explain maintenance needs and repair recommendations clearly, earn trust through honest communication, and recommend services that help keep vehicles safe, reliable, and performing their best.