Service Writer

Atlantic Tire and Service; Cary (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Employee discounts

Paid holidays, sick days, and PTO

Growth opportunities

Equity ownership opportunity

Job summary

Atlantic Tire & Service in Cary, NC is seeking an exceptional Service Advisor to join our team. You will greet customers, assess their needs, and educate them on recommended services and repairs.

Responsibilities include acting as liaison between customers and technicians, documenting concerns, and providing accurate estimates while upholding safety and quality standards. A strong customer-service mindset and integrity are essential.

Qualifications

• Automotive knowledge with at least 2 years of working experience as a Service Advisor.
• Strong customer service skills and a positive attitude.
• Honesty and integrity, with a strong work ethic and team mindset.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service in-person or by phone.
• Act as the point of contact between technicians and customers.
• Perform vehicle walk-around and document customer concerns for proper diagnosis and service.
• Keep customers informed on completion times, service expenses, and potential changes.
• Follow and promote high standards of safety, organization, and cleanliness.

Skills

Exceptional customer service

Team-first mentality

Honesty and integrity

Job description

Description

Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is looking to hire an exceptional Service Advisor to join our winning team! Atlantic Tire provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in leading with honesty and integrity and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then Atlantic Tire is where you should be!

The Service Manager is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Advisors will greet and consult customers on their needs, while providing value-added recommendations and education on our services.

Requirements

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service either in-person or by phone
• Act as point of contact between technicians and customers
• Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
• Keep customers informed on completion times, service expenses, and possible changes
• Follow and promote our high standards of safety, organization, and cleanliness

QUALIFICATIONS

• Automotive knowledge with at least 2 years of working experience as a Service Advisor
• Career-minded individuals looking to grow within the company
• Exceptional customer service skills
• Honesty and integrity, with a positive attitude and strong work ethic
• Team-first mentality
• Valid driver's license

BENEFITS

• Leading compensation plans with commissions
• Equity ownership opportunity (for the right candidate)
• Generous benefits and perks (health, vision, dental, and life insurance)
• 401(k) with company match
• Employee discounts
• Paid holidays, sick days, and PTO
• Opportunity for growth!