Automotive Service Advisor - Growth & Customer Care

Georgia Big Trucks; Forsyth (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

401k plan

Life insurance

Paid time off

Paid holidays

Employee discounts

Paid training

Educational assistance

Growth opportunities

Job summary

The Hutchinson Automotive Group is seeking a Service Advisor to join our team in Georgia. The ideal candidate will have automotive service advisor experience and a valid driver’s license, meeting with customers, assessing their needs, and delivering excellent customer service.

You will oversee daily vehicle progress, support technicians, and help maintain quality control while promoting ethical business practices and a professional image across our dealerships.

Qualifications

• High school diploma or equivalent.
• CDL or commercial driver’s license with clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales and executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Customer service

Multitasking

English fluency

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Job description

The Hutchinson Automotive Group is seeking a Service Advisor to join our team in Georgia. The ideal candidate will have automotive service advisor experience and a valid driver’s license, meeting with customers, assessing their needs, and delivering excellent customer service.

You will oversee daily vehicle progress, support technicians, and help maintain quality control while promoting ethical business practices and a professional image across our dealerships.