Automotive Service Advisor - Growth & Customer Focus

Mcgrath Family Of Dealerships; Dubuque (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career growth opportunities

Promotions from within

Job summary

Dubuque Volkswagen is expanding its service team in Dubuque, IA, seeking a customer-focused Service Advisor/Service Writer to bridge customers and technicians. You will explain vehicle service needs, document repairs, and guide customers through the repair process to ensure an exceptional experience.

Ideal candidates bring service-advisor or customer-facing experience, strong communication, and a willingness to learn dealership software.

Qualifications

• Previous Automotive Service Advisor, Service Writer, dealership, sales, or customer-facing experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Comfortable discussing and recommending automotive services and repairs with customers.
• Ability to multitask and manage multiple customers and repair orders in a fast-paced environment.
• Strong organization, follow-through, and time management skills.
• Confident problem-solving skills and a customer-first mindset.
• Positive, professional attitude and ability to work effectively as part of a team.
• Comfortable learning dealership software and automotive service processes.
• Valid driver’s license and acceptable driving record.
• Willingness to complete a pre-employment background check.

Responsibilities

• Greet customers and provide a welcoming, professional experience in the service lane.
• Listen to customer concerns and accurately document vehicle service needs.
• Create, update, and manage repair orders throughout the service process.
• Communicate with technicians regarding vehicle concerns, inspections, and recommended repairs.
• Explain recommended maintenance and repairs clearly so customers can make informed decisions.
• Present and sell recommended services and maintenance based on vehicle needs.
• Provide customers with estimates and keep them updated on repair status and completion times.
• Coordinate vehicle workflow to help keep the service department running efficiently.
• Follow up with customers and help resolve questions or concerns.
• Build lasting customer relationships through communication, trust, and excellent service.
• Work closely with technicians, parts, and other dealership departments to provide a seamless customer experience.

Skills

Customer service

Relationship building

Communication skills

Multitasking

Organization

Problem-solving

Teamwork

Dealership software

Valid driver’s license

Background check

Tools

Dealership software

Job description

Dubuque Volkswagen is expanding its service team in Dubuque, IA, seeking a customer-focused Service Advisor/Service Writer to bridge customers and technicians. You will explain vehicle service needs, document repairs, and guide customers through the repair process to ensure an exceptional experience.

Ideal candidates bring service-advisor or customer-facing experience, strong communication, and a willingness to learn dealership software.