Service Advisor / Service Writer

Mcgrath Family Of Dealerships; Dubuque (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career growth opportunities

Promotions from within

Job summary

Dubuque Volkswagen is expanding its service team in Dubuque, IA, seeking a customer-focused Service Advisor/Service Writer to bridge customers and technicians. You will explain vehicle service needs, document repairs, and guide customers through the repair process to ensure an exceptional experience.

Ideal candidates bring service-advisor or customer-facing experience, strong communication, and a willingness to learn dealership software.

Qualifications

• Previous Automotive Service Advisor, Service Writer, dealership, sales, or customer-facing experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Comfortable discussing and recommending automotive services and repairs with customers.
• Ability to multitask and manage multiple customers and repair orders in a fast-paced environment.
• Strong organization, follow-through, and time management skills.
• Confident problem-solving skills and a customer-first mindset.
• Positive, professional attitude and ability to work effectively as part of a team.
• Comfortable learning dealership software and automotive service processes.
• Valid driver’s license and acceptable driving record.
• Willingness to complete a pre-employment background check.

Responsibilities

• Greet customers and provide a welcoming, professional experience in the service lane.
• Listen to customer concerns and accurately document vehicle service needs.
• Create, update, and manage repair orders throughout the service process.
• Communicate with technicians regarding vehicle concerns, inspections, and recommended repairs.
• Explain recommended maintenance and repairs clearly so customers can make informed decisions.
• Present and sell recommended services and maintenance based on vehicle needs.
• Provide customers with estimates and keep them updated on repair status and completion times.
• Coordinate vehicle workflow to help keep the service department running efficiently.
• Follow up with customers and help resolve questions or concerns.
• Build lasting customer relationships through communication, trust, and excellent service.
• Work closely with technicians, parts, and other dealership departments to provide a seamless customer experience.

Skills

Customer service

Relationship building

Communication skills

Multitasking

Organization

Problem-solving

Teamwork

Dealership software

Valid driver’s license

Background check

Tools

Dealership software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $50,000.00 To $120,000.00 Annually

About the Opportunity

Dubuque Volkswagen is growing our service team and looking for a customer‑focused Service Advisor / Service Writer to join our fast‑paced service department in Dubuque.

As a Service Advisor, you’ll be the connection between our customers and technicians, helping customers understand their vehicle’s service needs, keeping them informed throughout the repair process, and making sure they receive an exceptional experience from start to finish.

If you have experience as an Automotive Service Advisor, Service Writer, Customer Service Advisor, or in a customer‑facing sales role, this could be a great opportunity to take the next step in your automotive career.

What You’ll Do

• Greet customers and provide a welcoming, professional experience in the service lane
• Listen to customer concerns and accurately document vehicle service needs
• Create, update, and manage repair orders throughout the service process
• Communicate with technicians regarding vehicle concerns, inspections, and recommended repairs
• Explain recommended maintenance and repairs clearly so customers can make informed decisions
• Present and sell recommended services and maintenance based on vehicle needs
• Provide customers with estimates and keep them updated on repair status and completion times
• Coordinate vehicle workflow to help keep the service department running efficiently
• Follow up with customers and help resolve questions or concerns
• Build lasting customer relationships through communication, trust, and excellent service
• Work closely with technicians, parts, and other dealership departments to provide a seamless customer experience

Requirements

• Previous Automotive Service Advisor, Service Writer, dealership, sales, or customer-facing experience preferred
• Strong customer service and relationship‑building skills
• Excellent verbal and written communication skills
• Comfortable discussing and recommending automotive services and repairs with customers
• Ability to multitask and manage multiple customers and repair orders in a fast‑paced environment
• Strong organization, follow‑through, and time management skills
• Confident problem‑solving skills and a customer‑first mindset
• Positive, professional attitude and ability to work effectively as part of a team
• Comfortable learning dealership software and automotive service processes
• Valid driver’s license and acceptable driving record
• Willingness to complete a pre‑employment background check

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth opportunities — 97% of our promotions come from within
• Opportunities to build your automotive knowledge and advance your career
• Supportive, collaborative, and team-focused culture
• Established dealership group with more than 70 years in Eastern Iowa

Whether you’re an experienced Service Advisor or Service Writer looking for your next opportunity, or you have strong customer service and sales experience and are ready to grow within the automotive industry, we want to hear from you.