Automotive Service Advisor - Fast-Paced Growth & Impact

McGrath Automotive Group; Dubuque, Northern (IA, KY); Hybrid; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO from day 1

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Career growth opportunities

Promotions from within

Team-focused culture

Job summary

McGrath Automotive Group is seeking a Service Advisor/Service Writer to join the Dubuque Volkswagen service team. You will bridge customers and technicians, documenting service needs and guiding repairs while ensuring an exceptional customer experience.

The role emphasizes clear communication, accurate repair orders, and coordinating workflow in a fast-paced environment. Previous automotive service or customer-facing experience is preferred, with opportunities for growth within our established

Qualifications

• Previous Automotive Service Advisor/Service Writer or customer-facing experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Comfortable discussing and recommending automotive services and repairs with customers.
• Ability to multitask and manage multiple repair orders in a fast-paced environment.
• Strong organization, follow-through, and time management skills.
• Positive, professional attitude and ability to work effectively as part of a team.

Responsibilities

• Greet customers and provide a welcoming, professional experience in the service lane.
• Listen to customer concerns and accurately document vehicle service needs.
• Create, update, and manage repair orders throughout the service process.
• Communicate with technicians regarding vehicle concerns, inspections, and recommended repairs.
• Explain recommended maintenance and repairs clearly so customers can make informed decisions.
• Present and sell recommended services and maintenance based on vehicle needs.
• Provide customers with estimates and keep them updated on repair status and completion times.
• Coordinate vehicle workflow to help keep the service department running efficiently.
• Follow up with customers and help resolve questions or concerns.
• Build lasting customer relationships through communication, trust, and excellent service.
• Work closely with technicians, parts, and other dealership departments to provide a seamless customer experience.

Skills

Customer service

Verbal & written communication

Multitasking

Team player

Relationship-building

Problem solving

Job description

McGrath Automotive Group is seeking a Service Advisor/Service Writer to join the Dubuque Volkswagen service team. You will bridge customers and technicians, documenting service needs and guiding repairs while ensuring an exceptional customer experience.

The role emphasizes clear communication, accurate repair orders, and coordinating workflow in a fast-paced environment. Previous automotive service or customer-facing experience is preferred, with opportunities for growth within our established