Automotive Service Advisor — Growth & Customer Excellence

Casey Toyota; Williamsburg, Northern (VA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Weekly paychecks

Professional development

Comprehensive benefits

Vacation & holiday pay

Employee discounts

401(k) with company contribution

Short- and长-Term disability

Job summary

Casey Auto Group in Williamsburg, VA, seeks an experienced Automotive Service Advisor to join our team. You will be the face of the service department, coordinating with technicians to deliver a five-star customer experience on a range of vehicles.

You’ll guide customers through needs, explain diagnoses and warranties, and strive to maintain top satisfaction. Growth and competitive pay are offered in a family-owned environment.

Qualifications

• Proven expertise as an automotive service advisor.
• Strong leadership and teamwork abilities.
• Customer-focused with a history of satisfaction results.
• exceptional communication and interpersonal skills.
• Independent with solid time management and reliability.
• Professional appearance and presentation, 18+ with valid license.

Responsibilities

• Manage the drive lane and service orders for prompt, courteous service.
• Deliver concierge support for in-person and phone inquiries.
• Distribute work among technicians to maximize daily productivity.
• Explain diagnoses, warranties, services, and repairs clearly to customers.
• Maintain customer satisfaction scores at company standards.
• Assist with diagnostics, parts ordering, and warranty claims.
• Collaborate with leadership on team development within the service dept.

Skills

Experience as service advisor

Customer service

Leadership

Communication

Time management

Professional presentation

Job description

Casey Auto Group in Williamsburg, VA, seeks an experienced Automotive Service Advisor to join our team. You will be the face of the service department, coordinating with technicians to deliver a five-star customer experience on a range of vehicles.

You’ll guide customers through needs, explain diagnoses and warranties, and strive to maintain top satisfaction. Growth and competitive pay are offered in a family-owned environment.