Automotive Service Advisor | Growth, Team & Stability

Casey Auto Group; Williamsburg, Northern (VA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Paychecks

Professional Development

Comprehensive Benefits

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA/LPFSA

Prescription Drug Coverage

HealthJoy App

Employee Assistance Program

401(k) with company contribution

Disability (Short & Long-Term)

Legal Resources & ID Protection

Vacation & Holidays

Referral Bonus

Parts & Service Discounts

Gym Memberships

Job summary

Casey Auto Group is seeking an experienced Automotive Service Advisor to act as the face of the service department, guiding customers through their vehicle needs and coordinating with technicians to ensure timely, high‑quality service.

You will work in a multi‑location family‑owned environment that values customer satisfaction, teamwork, and ongoing professional development, with opportunities to advance into leadership roles.

Qualifications

• Experience as an automotive service advisor.

Responsibilities

• Manage service orders and workflow to deliver prompt, courteous service.
• Handle in-person and phone inquiries with professionalism and care.
• Distribute work among technicians to maximize daily shop productivity.
• Explain diagnoses, warranties, services and repairs clearly to customers.
• Maintain customer satisfaction scores at or above company standards.
• Assist with vehicle diagnostics, parts ordering, and warranty claims.
• Collaborate with leadership on team development within the service department.

Job description

Casey Auto Group is seeking an experienced Automotive Service Advisor to act as the face of the service department, guiding customers through their vehicle needs and coordinating with technicians to ensure timely, high‑quality service.

You will work in a multi‑location family‑owned environment that values customer satisfaction, teamwork, and ongoing professional development, with opportunities to advance into leadership roles.