Experienced Automotive Service Advisor — Growth & Impact

Casey Chevrolet Corporation; Williamsburg, Northern (VA, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Comprehensive Benefits

401(k) with company contribution

Paid Vacation

Employee Perks

Job summary

Casey Auto Group is seeking an experienced automotive service advisor to bridge customers and technicians, delivering a seamless, five-star service experience. The role covers handling drive-lane flow, concierge support, and effective team collaboration in a family-owned company with a long-standing reputation.

The ideal candidate has proven service-advisor experience, strong communication, independence, and a professional appearance.

Qualifications

• Experience as an automotive service advisor with a proven track record.
• Leadership ability to guide and collaborate with team members.
• Strong history of delivering top-tier customer satisfaction.
• Excellent communication, approachable and organized.
• Independent with solid time management and reliability.
• Professional appearance and presentation are essential.
• Must be at least 18 years old with a valid driver's license.

Responsibilities

• Managing the drive lane with efficient service orders and workflow.
• Delivering concierge support for in-person and phone inquiries.
• Distributing work among technicians to maximize productivity.
• Explaining diagnoses, warranties, services, and repairs clearly.
• Maintaining customer satisfaction scores at company standards.
• Assisting with diagnostics, parts ordering, and warranty claims.
• Collaborating with leadership on service department development.

Skills

Automotive service advisor experience

Leadership

Customer-focused

Communication skills

Time management

Professional appearance

Job description

Casey Auto Group is seeking an experienced automotive service advisor to bridge customers and technicians, delivering a seamless, five-star service experience. The role covers handling drive-lane flow, concierge support, and effective team collaboration in a family-owned company with a long-standing reputation.

The ideal candidate has proven service-advisor experience, strong communication, independence, and a professional appearance.