Automotive Service Advisor — Growth & Customer Care

Crown Cars; Clearwater (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

PTO

Disability Insurance

Life Insurance

Flexible Spending Accounts

401K Match

Growth opportunities

Community service

Job summary

Crown Acura in Clearwater, FL is seeking an experienced Service Advisor to join our team. You will interact daily with customers, service technicians, managers, and parts staff to deliver exceptional service and drive service sales.

A friendly, outgoing personality and solid computer skills are essential for success in this role. We offer comprehensive benefits and growth opportunities within Crown Automotive Group, a family-owned dealer with multiple locations.

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer.
• Operate both standard and automatic vehicles.
• Provide non-technical explanation of technical repairs to customers.
• Hold a current, valid driver license and have a clean driving record
• Be able to verify their eligibility to work in the USA
• May regularly involve weekend days.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments - obtain customer and vehicle data prior to arrival.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimate for labor/parts.
• Explain completed work to customer.
• Implement and maintain quality control process.
• Other duties as part of description and as per company/department needs.

Skills

Customer service

Computer skills

Communication

Data entry

Problem solving

Tools

Repair orders system

Job description

Crown Acura in Clearwater, FL is seeking an experienced Service Advisor to join our team. You will interact daily with customers, service technicians, managers, and parts staff to deliver exceptional service and drive service sales.

A friendly, outgoing personality and solid computer skills are essential for success in this role. We offer comprehensive benefits and growth opportunities within Crown Automotive Group, a family-owned dealer with multiple locations.