Automotive Service Advisor

Crown Automotive Group; Clearwater (FL); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

Paid Time Off (PTO)

Short- and long-term disability

Life insurance

Flexible spending accounts

401K w/ company match

Stability of an established company

Growth and advancement opportunities

Community service opportunities

Safe and environmentally conscious env

Descripción de la vacante

Crown Acura is seeking an experienced Service Advisor to join our team in Florida. You will interact daily with customers, service technicians, parts staff, and management to ensure smooth service experiences. A friendly, outgoing demeanor and excellent customer service skills are essential to succeed in this role.

Crown Automotive Group is a family-owned dealer group with locations in St. Petersburg and beyond.

Formación

• MINIMUM One Year of Experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer.
• Operate both standard and automatic vehicles.
• Provide non-technical explanation of technical repairs to customers.
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs.
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time.
• Friendly and outgoing manner.
• Demonstrated customer service skills.
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs.
• May regularly involve weekend days.
• Be able to pass pre-employment background checks such as reference checks, motor vehicle record checks and drug testing.
• Hold a current, valid driver license and have a clean driving record.
• Be able to verify their eligibility to work in the USA.

Responsabilidades

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments - obtain customer and vehicle data prior to arrival.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimate for labor/parts.
• Maximize product knowledgeExplain completed work to customer.
• Implement and maintain quality control process.
• Other duties as part of description and as per company/department needs.

Conocimientos

Basic knowledge of automotive repairs

Proficient on the computer

Friendly and outgoing manner

Strong attention to detail

Strong work ethic

Customer service skills

Ability to work a predictable schedule

Ability to work outdoors

Descripción del empleo

Crown Acura has an opening for an experienced Service Advisor!

The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as wellas excellent customer service skills is essential to be successful in this position.

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team

Here’s some of what we offer

• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment

Responsibilities

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledgeExplain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
  • May regularly involve weekend days.
• Strong attention to detail
• Successful applicants must:
  • Be able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
  • Hold a current, valid driver license and have a clean driving record
  • Be able to verify their eligibility to work in the USA

Thank you for your interest in working at Crown!

EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.

Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace