Automotive Service Advisor — Growth & Great Benefits

Crown Automotive Group; Clearwater (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO)

Short- and long-term disability

Life insurance

Flexible spending accounts

401K w/ company match

Stability of an established company

Growth and advancement opportunities

Community service opportunities

Safe and environmentally conscious env

Job summary

Crown Acura is seeking an experienced Service Advisor to join our team in Florida. You will interact daily with customers, service technicians, parts staff, and management to ensure smooth service experiences. A friendly, outgoing demeanor and excellent customer service skills are essential to succeed in this role.

Crown Automotive Group is a family-owned dealer group with locations in St. Petersburg and beyond.

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer.
• Operate both standard and automatic vehicles.
• Provide non-technical explanation of technical repairs to customers.
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs.
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time.
• Friendly and outgoing manner.
• Demonstrated customer service skills.
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs.
• May regularly involve weekend days.
• Be able to pass pre-employment background checks such as reference checks, motor vehicle record checks and drug testing.
• Hold a current, valid driver license and have a clean driving record.
• Be able to verify their eligibility to work in the USA.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments - obtain customer and vehicle data prior to arrival.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimate for labor/parts.
• Maximize product knowledgeExplain completed work to customer.
• Implement and maintain quality control process.
• Other duties as part of description and as per company/department needs.

Skills

Basic knowledge of automotive repairs

Proficient on the computer

Friendly and outgoing manner

Strong attention to detail

Strong work ethic

Customer service skills

Ability to work a predictable schedule

Ability to work outdoors

Job description

Crown Acura is seeking an experienced Service Advisor to join our team in Florida. You will interact daily with customers, service technicians, parts staff, and management to ensure smooth service experiences. A friendly, outgoing demeanor and excellent customer service skills are essential to succeed in this role.

Crown Automotive Group is a family-owned dealer group with locations in St. Petersburg and beyond.