Automotive Service Advisor: Growth, Bonuses & Training

AAA Club Alliance; Xenia (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental leave

401k match

Paid time off

Paid holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking an Automotive Service Advisor to be the connection point between customers and our skilled in-shop technicians. You will guide customers through the repair process, ensuring they understand their service needs, building trust, and delivering exceptional service at every step.

Location: 3321 Dayton Xenia Rd, Dayton, OH 45432, USA. Compensation starts at $20.50/hr with bonuses and opportunities for advancement.

Qualifications

• High School Diploma or equivalent required.
• 3+ years in a fast-paced customer service or sales role, preferably automotive.
• Ability to explain service needs clearly to customers and technicians.
• ASE Service Advisor Certification is a plus but not required.
• Valid driver’s license and ability to pass screenings.
• Must be able to work in the USA and communicate effectively with the team.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly.
• Review recommended repairs with customers for clarity and understanding.
• Communicate updates on costs, timing, or scope of work and document approvals.
• Distribute work to shop technicians and track progress.
• Coordinate warranty repairs, towing, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules and notify customers.

Skills

Customer service

Automotive knowledge

Communication

Sales experience

Driver's license

Pre-employment screenings

USA work authorization

ASE certification

Education

High School Diploma

Job description

AAA Club Alliance is seeking an Automotive Service Advisor to be the connection point between customers and our skilled in-shop technicians. You will guide customers through the repair process, ensuring they understand their service needs, building trust, and delivering exceptional service at every step.

Location: 3321 Dayton Xenia Rd, Dayton, OH 45432, USA. Compensation starts at $20.50/hr with bonuses and opportunities for advancement.