Automotive Service Advisor | Growth, Benefits & Training

Group 1 Automotive; Duluth (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Dis­

Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training and advancement

Pinnacle Awards Program

Job summary

Lexus Gwinnett, part of Group 1 Automotive, is seeking a high-performing Automotive Service Advisor to join our service team. You will greet customers, gather vehicle information, present accurate repair estimates, and coordinate with technicians to ensure timely service and CSI targets.

We value at least 1 year of service advisory experience, CDK/Xtime/TSD familiarity, and strong communication. A high school diploma and valid driver's license are required; we offer comprehensive benefits and

Qualifications

• Minimum 1 year of Service Advisor experience required.
• CDK, Xtime, and TSD experience preferred.
• Product knowledge and strong customer service skills.
• Attention to detail and effective communication.
• High school diploma or equivalent; valid driver's license required.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Skills

Service advisor experience

Interpersonal communication

Attention to detail

Product knowledge

Basic computer skills

Valid driver's license

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Lexus Gwinnett, part of Group 1 Automotive, is seeking a high-performing Automotive Service Advisor to join our service team. You will greet customers, gather vehicle information, present accurate repair estimates, and coordinate with technicians to ensure timely service and CSI targets.

We value at least 1 year of service advisory experience, CDK/Xtime/TSD familiarity, and strong communication. A high school diploma and valid driver's license are required; we offer comprehensive benefits and