Auto Service Advisor: Growth, Benefits & Training

Group 1 Automotive, Inc.; Duluth (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Employee stock purchase plan

Vehicle purchase program

Training opportunities

Career advancement

Pinnacle Awards

Job summary

Group 1 Automotive, Inc. in Duluth, GA is seeking a high-performing Automotive Service Advisor to join the Lexus Gwinnett team. You will deliver premium service, build rapport with customers, and advocate for vehicle care aligned with manufacturer standards, contributing to a premium customer experience.

The role offers competitive pay based on experience, plus bonuses, with extensive opportunities for training, growth, and advancement within a Fortune 250 automotive retail leader.

Qualifications

• Minimum 1 year of Service Advisor experience required.
• CDK, Xtime, and TSD Experience preferred.
• Product knowledge for vehicle services and repairs.
• Attention to detail in estimating and documenting customer needs.
• Strong interpersonal communication and customer-facing skills.
• Basic computer skills for service systems and scheduling.
• Commitment to providing an exceptional client experience.
• High school diploma or equivalent; valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Promote and build rapport with customers to discuss service needs.
• Advise customers on care and maintenance per manufacturer specs.
• Generate accurate repair estimates and communicate completion times.
• Manage service appointments and follow up on customer satisfaction.

Skills

Customer service

Attention to detail

Interpersonal skills

Basic computer skills

Client experience focus

Education

High school diploma or equivalent

Tools

CDK

Xtime

TSD

Job description

Group 1 Automotive, Inc. in Duluth, GA is seeking a high-performing Automotive Service Advisor to join the Lexus Gwinnett team. You will deliver premium service, build rapport with customers, and advocate for vehicle care aligned with manufacturer standards, contributing to a premium customer experience.

The role offers competitive pay based on experience, plus bonuses, with extensive opportunities for training, growth, and advancement within a Fortune 250 automotive retail leader.