Automotive Service Advisor - Lexus Gwinnett

Group 1 Automotive, Inc.; Duluth (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Employee stock purchase plan

Vehicle purchase program

Training opportunities

Career advancement

Pinnacle Awards

Job summary

Group 1 Automotive, Inc. in Duluth, GA is seeking a high-performing Automotive Service Advisor to join the Lexus Gwinnett team. You will deliver premium service, build rapport with customers, and advocate for vehicle care aligned with manufacturer standards, contributing to a premium customer experience.

The role offers competitive pay based on experience, plus bonuses, with extensive opportunities for training, growth, and advancement within a Fortune 250 automotive retail leader.

Qualifications

• Minimum 1 year of Service Advisor experience required.
• CDK, Xtime, and TSD Experience preferred.
• Product knowledge for vehicle services and repairs.
• Attention to detail in estimating and documenting customer needs.
• Strong interpersonal communication and customer-facing skills.
• Basic computer skills for service systems and scheduling.
• Commitment to providing an exceptional client experience.
• High school diploma or equivalent; valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Promote and build rapport with customers to discuss service needs.
• Advise customers on care and maintenance per manufacturer specs.
• Generate accurate repair estimates and communicate completion times.
• Manage service appointments and follow up on customer satisfaction.

Skills

Customer service

Attention to detail

Interpersonal skills

Basic computer skills

Client experience focus

Education

High school diploma or equivalent

Tools

CDK

Xtime

TSD

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Lexus Gwinnett is seeking a high-performing Automotive Service Advisor to join our team! We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.

If you’re passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Minimum 1 year of Service Advisor experience is required
• CDK, Xtime, and TSD Experience Preferred
• Product Knowledge
• Attention to Detail
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• High School Diploma or Equivalent
• Must Have a Valid Driver’s License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.