Automotive Service Advisor: Build Relationships & Drive Repairs

Serra Automotive Group; Michigan; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

PTO

Employee discounts

Career growth opportunities

Job summary

Serra Automotive Group, based in Birmingham, AL, is seeking an experienced Service Writer to join our Michigan team. The ideal candidate will have automotive service advisor experience, a valid driver’s license, and a commitment to exceptional customer service.

You will meet with customers, identify needs for repairs, oversee vehicle progress, and support technicians while maintaining ethical standards and driving customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Customer service

Multitasking

Computer skills

English communication

Education

High school diploma or equivalent

Valid commercial driver's license

Job description

Serra Automotive Group, based in Birmingham, AL, is seeking an experienced Service Writer to join our Michigan team. The ideal candidate will have automotive service advisor experience, a valid driver’s license, and a commitment to exceptional customer service.

You will meet with customers, identify needs for repairs, oversee vehicle progress, and support technicians while maintaining ethical standards and driving customer satisfaction.