Automotive Service Advisor — Customer Care & Growth Bonus

Bills Automotive Inc; Rochester (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Job summary

An automotive service dealership in Rochester, Michigan is seeking a professional Automotive Service Advisor. The ideal candidate will provide exceptional customer service, explain maintenance procedures, and ensure effective communication within the team. A background in automotive diagnostics and dealership experience is preferred. This role offers 401(k) matching, performance bonuses, and health insurance.

Qualifications

• Dealership experience or auto service management is preferred.
• Proven experience in automotive diagnostics and vehicle maintenance.
• Strong customer service skills with upselling ability.

Responsibilities

• Greet customers and assess their service needs.
• Explain repair procedures and provide estimates.
• Write service orders and communicate technician recommendations.
• Manage vehicle drop-offs and maintain customer relations.
• Handle cash transactions and process payments.
• Coordinate repairs with technicians for timely work completion.
• Follow up with customers post-service for satisfaction.

Skills

Customer service skills

Automotive diagnostics

Communication skills

Tools

Auto estimating software

Job description

An automotive service dealership in Rochester, Michigan is seeking a professional Automotive Service Advisor. The ideal candidate will provide exceptional customer service, explain maintenance procedures, and ensure effective communication within the team. A background in automotive diagnostics and dealership experience is preferred. This role offers 401(k) matching, performance bonuses, and health insurance.