Automotive Service Advisor | Growth, Training & Benefits

Bidleman Ford; City of Auburn (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Paid time off

Performance-based commission and bonsu

Training and professional development

Opportunities for advancement within I

Job summary

Bidleman Ford in Auburn, NY is seeking an experienced Automotive Service Advisor / Service Writer to join a technology-forward, growth-minded dealership focused on customer care and a positive team culture.

As the primary contact for service customers you’ll document symptoms, schedule appointments, write repair orders, and explain estimates clearly while collaborating with technicians and parts staff to keep work moving.

Qualifications

• Previous automotive Service Advisor or Service Writer experience is required.
• Strong customer-service, communication and relationship-building skills.
• Proven ability to recommend and sell necessary maintenance and repair services.
• Comfortable using dealership software and learning new technology.
• Strong organization, time-management and follow-through skills.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Willingness to follow established processes and accept coaching.
• Dependable, accountable and motivated to produce results.
• Positive, team-first approach to working with customers, technicians and coworkers.

Responsibilities

• Serve as the primary point of contact for customers throughout the service process.
• Listen carefully to customer concerns and document vehicle symptoms accurately.
• Schedule and manage service appointments using Xtime.
• Create and maintain accurate repair orders in Dealertrack.
• Review vehicle history and recommend appropriate maintenance and repairs.
• Explain service recommendations, estimates and completed work clearly and professionally.
• Maintain consistent communication with customers regarding vehicle status, timelines and changes.
• Work closely with technicians, parts personnel and management to keep work moving efficiently.
• Monitor open repair orders and take ownership of necessary follow-up.
• Support customer retention through timely, professional communication.
• Use current and emerging technology to improve efficiency and the customer experience.
• Follow dealership processes while identifying opportunities to make the experience better.
• Help maintain strong customer-satisfaction and CSI results.
• Contribute positively to a team in which employees support and respect one another.

Skills

Customer service

Communication

Relationship building

Sales of maintenance

Dealership software

Time management

Team player

Tools

Dealertrack

Xtime

Job description

Bidleman Ford in Auburn, NY is seeking an experienced Automotive Service Advisor / Service Writer to join a technology-forward, growth-minded dealership focused on customer care and a positive team culture.

As the primary contact for service customers you’ll document symptoms, schedule appointments, write repair orders, and explain estimates clearly while collaborating with technicians and parts staff to keep work moving.