Automotive Service Advisor - Growth & Benefits

Freeway Toyota of Gilroy; Gilroy (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Direct Deposit

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor in Gilroy, CA. The role centers on clear communication between customers and technicians to diagnose, schedule, and manage service and repairs.

The ideal candidate will have a high school diploma or GED, and strong customer service skills. The position requires the ability to manage customer expectations, maintain knowledge of vehicle warranties and service bulletins, and work effectively in a fast-paced team setting.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Able to work in a fast-paced team environment.
• Professional appearance and work ethic.

Responsibilities

• Schedules service for customers in person or by phone.
• Tracks repair status and informs customers with updated estimates.
• Communicates repair needs and sets expectations with customers and technicians.
• Ensures work passes quality control and road tests where applicable.
• Maintains knowledge of vehicle operation, warranties, and service Bulletins.

Skills

Communication

Customer service

Teamwork

Reading comprehension

Education

High school diploma / GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor in Gilroy, CA. The role centers on clear communication between customers and technicians to diagnose, schedule, and manage service and repairs.

The ideal candidate will have a high school diploma or GED, and strong customer service skills. The position requires the ability to manage customer expectations, maintain knowledge of vehicle warranties and service bulletins, and work effectively in a fast-paced team setting.