Automotive Service Advisor

Twin City Dodge Chrysler Jeep Ram Fiat; Kokomo (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Button Chrysler Dodge Jeep Ram in Kokomo, IN is seeking a motivated Service Advisor to join our service team. You’ll be the crucial link between customers and technicians, ensuring a smooth check-in to check-out experience.

Responsibilities include greeting customers, writing repair orders, communicating costs and timelines, and maintaining strong relationships to drive repeat business. Automotive dealership experience and excellent customer service are preferred.

Qualifications

• Experience in customer service within an auto dealership is preferred.
• Strong communication and interpersonal skills are essential.
• Able to organize, multitask, and manage time effectively.

Responsibilities

• Greet customers and create a welcoming service experience.
• Write accurate repair orders and document customer concerns.
• Recommend maintenance and repairs based on customer needs.
• Communicate repair recommendations, costs, and timelines clearly.
• Keep customers informed throughout the repair process.
• Coordinate closely with technicians and the Service Department.
• Follow up with customers regarding recommended services.
• Maintain strong customer relationships and encourage repeat business.
• Help ensure a smooth, efficient, and positive service experience.

Skills

Customer service

Communication

Organization

Multitasking

Professionalism

Driver's license

Team player

CRM software

Tools

CRM software

Job description

Button Chrysler Dodge Jeep Ram | Part of the Chariot Automotive Group

Button CDJR is looking for a motivated Service Advisor to join our growing Service Department! As a Service Advisor, you’ll be the important connection between our customers and our technicians—making sure every customer receives exceptional service from check-in to check-out.

What You’ll Do

• Greet customers and create a welcoming service experience
• Write accurate repair orders and document customer concerns
• Recommend maintenance and repairs based on customer needs
• Communicate repair recommendations, costs, and timelines clearly
• Keep customers informed throughout the repair process
• Coordinate closely with technicians and the Service Department
• Follow up with customers regarding recommended services
• Maintain strong customer relationships and encourage repeat business
• Help ensure a smooth, efficient, and positive service experience

What We’re Looking For

• Previous automotive Service Advisor experience preferred
• Automotive dealership experience is a plus
• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Strong computer skills
• A team player who takes pride in their work
• Valid driver’s license

We’re looking for someone who is confident, energetic, dependable, and understands that taking care of the customer comes first!

What We Offer

• Competitive compensation
• Opportunities to earn based on performance
• Paid training
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee vehicle purchase/service discounts
• Career growth opportunities