Automotive Service Advisor: Customer-Focused Growth

Chevrolet GMC of Fairbanks; Fairbanks (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Chevrolet GMC of Fairbanks is seeking a customer-focused Service Advisor to join our service team. You will be the primary contact for service customers, helping provide an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs.

You will answer calls, build relationships, conduct vehicle walk-arounds, and communicate service recommendations, costs, and timelines. A flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• 1+ years of customer service, sales, or automotive industry experience.
• Commitment to delivering exceptional customer service and building relationships.
• Strong organizational and basic computer skills.
• Team-oriented mindset and a valid driver's license in your state of residence.

Responsibilities

• Answer incoming calls and greet customers.
• Build positive customer relationships by identifying concerns and needs.
• Conduct vehicle walk-arounds to evaluate service requirements.
• Communicate service recommendations, costs, timelines, and completion dates to customers.
• Secure customer approval for recommended services and repairs.
• Prepare repair orders and service documentation using the ADP system while supporting pricing standards.
• Coordinate repair activities by dispatching work to technicians and tracking progress.
• Provide ongoing status updates throughout the repair process.
• Process customer payments and ensure a seamless Sales-to-Service experience.

Skills

Customer service

Sales

Automotive industry

Education

High School diploma or equivalent

Tools

ADP system

Job description

Chevrolet GMC of Fairbanks is seeking a customer-focused Service Advisor to join our service team. You will be the primary contact for service customers, helping provide an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs.

You will answer calls, build relationships, conduct vehicle walk-arounds, and communicate service recommendations, costs, and timelines. A flexible schedule including evenings, weekends, and holidays is required.