Automotive Service Advisor | Fast-Paced, Customer-Focused
Lia Auto Group
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Lia Toyota Northampton is seeking an experienced Service Advisor to join our team in Northampton, MA. The compensation range is $65K-$125K based on knowledge and production, with a sign-on bonus up to $2,000 based on experience and certifications.
The role emphasizes delivering exceptional customer service, communicating repair recommendations, and providing concierge support while coordinating technicians’ schedules to optimize service flow. Competitive benefits accompany the position.
Qualifications
- Must have strong customer service orientation.
- Excellent written and verbal communication skills.
- Basic computer skills for service software and tablets.
- Must hold a clean and valid driver's license.
Responsibilities
- Oversee flow of Drive Lane and ensure prompt, courteous service.
- Communicate repair information and recommendations from technicians to customers.
- Provide concierge support for owner inquiries to ensure a positive experience.
- Manage technicians' time and ensure tasks are allocated efficiently.
- Distribute work between technicians to optimize service throughput.
Skills
Education
Job description
Lia Toyota Northampton is seeking an experienced Service Advisor to join our team in Northampton, MA. The compensation range is $65K-$125K based on knowledge and production, with a sign-on bonus up to $2,000 based on experience and certifications.
The role emphasizes delivering exceptional customer service, communicating repair recommendations, and providing concierge support while coordinating technicians’ schedules to optimize service flow. Competitive benefits accompany the position.
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