Automotive Service Advisor | High Earning Potential

Lia Auto Group; Northampton (MA); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education, manufacturerHands

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Company provided uniforms

Job summary

Lia Honda Northampton is seeking an experienced Service Advisor to join our team and help deliver exceptional automotive service in a fast-paced environment.

This role requires strong communication, a customer-first attitude, and the ability to translate technician findings into clear recommendations for customers.

We offer a comprehensive benefits package, including medical, dental and vision, a 401(k) with match, earnings potential, paid time off and ongoing training.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude with a customer-service mindset.
• Excellent oral and written communication.
• Clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service

Computer skills

Oral and written communication

Positive attitude

Fast-paced environment

Driver's license

Education

High school diploma or equivalent

Job description

Lia Honda Northampton is seeking an experienced Service Advisor to join our team and help deliver exceptional automotive service in a fast-paced environment.

This role requires strong communication, a customer-first attitude, and the ability to translate technician findings into clear recommendations for customers.

We offer a comprehensive benefits package, including medical, dental and vision, a 401(k) with match, earnings potential, paid time off and ongoing training.