Automotive Service Advisor: Customer-Centric Growth

The Lia Group; Northampton (MA); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education

Paid Time Off

Paid Weekly

Life Insurance

Discounts on services and parts

Employee vehicle purchase plans

Company provided uniforms

Job summary

Lia Honda Northampton is seeking an experienced Service Advisor to join our team in Northampton, MA. You will manage the drive lane flow, communicate repair information to customers, and deliver a premium service experience.

This role requires a high school diploma, excellent customer service, strong written and verbal communication, basic computer skills, and a valid driver's license. We offer competitive compensation ($65K–$125K), benefits, and ongoing training.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude with a customer service mindset.
• Excellent oral and written communication skills.
• Must have a clean and valid driver's license.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt service.
• Communicate repair information and recommendations from technicians to customers.
• Provide concierge support for owner inquiries, by phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Communication

Computer skills

Positive attitude

Fast-paced environment

Driver's license

Education

High school diploma

Job description

Lia Honda Northampton is seeking an experienced Service Advisor to join our team in Northampton, MA. You will manage the drive lane flow, communicate repair information to customers, and deliver a premium service experience.

This role requires a high school diploma, excellent customer service, strong written and verbal communication, basic computer skills, and a valid driver's license. We offer competitive compensation ($65K–$125K), benefits, and ongoing training.