Lia Toyota Northampton - Automotive Service Advisor

Lia Auto Group; Northampton (MA); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K match

Education & training

Paid time off

Weekly pay

Life Insurance

Service/parts discounts

Vehicle purchase plan

Uniforms provided

Job summary

Lia Toyota Northampton is seeking an experienced Service Advisor to join our team in Northampton, MA. The compensation range is $65K-$125K based on knowledge and production, with a sign-on bonus up to $2,000 based on experience and certifications.

The role emphasizes delivering exceptional customer service, communicating repair recommendations, and providing concierge support while coordinating technicians’ schedules to optimize service flow. Competitive benefits accompany the position.

Qualifications

• Must have strong customer service orientation.
• Excellent written and verbal communication skills.
• Basic computer skills for service software and tablets.
• Must hold a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Communicate repair information and recommendations from technicians to customers.
• Provide concierge support for owner inquiries to ensure a positive experience.
• Manage technicians' time and ensure tasks are allocated efficiently.
• Distribute work between technicians to optimize service throughput.

Skills

Customer service

Communication

Basic computer skills

Driver's license

Positive attitude

Education

High school diploma

Job description

Lia Toyota Northampton is seeking an experienced Service Advisor to join our team.

COMPENSATION RANGE: $65K-$125K based on knowledge and production

SIGN ON BONUS: Available up to $2000 based on experience and certifications(s)

Requirements

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent oral and written communication skills
• Must have a clean and valid driver's license

Key Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Benefits

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

About Us

Founded in 1979, Lia Group Companies consist of Lia Auto Group, Vent Fitness, BurgerFi and various commercial properties including Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA and CT offer our quality products and deliver exceptional consumer experiences for over 35 years. We have a long history of success and growth providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels.

Community

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

Salary: $65000.00 - $125000.00 per year