Automotive Service Advisor - Fast-Paced Customer Experience

Coughlincars; Ohio; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Company matched 401k

Short Term and Long-Term Disability

Life Insurance

Paid vacations/Company holidays

Employee Discounts

Ongoing professional development

Job summary

Coughlin Kia of Lancaster is seeking an experienced Service Writer/Advisor for our Quicklane. You will be the primary contact for automotive service customers, owning the customer experience in the service lane and coordinating with technicians on repairs and diagnostics.

Ideal candidates bring a solid track record in customer service, strong communication, and a professional appearance. This role offers competitive pay, benefits, and opportunities for advancement within a growing dealer group.

Qualifications

• Experience in automotive service or customer service.
• Proven track record of high customer satisfaction.
• Organized and friendly personality.
• Excellent communication with customers.
• Professional appearance and demeanor.
• Team-oriented and self-motivated.
• Ability to work with minimal supervision.
• Valid driving record.

Responsibilities

• Answer service calls and set/confirm appointments.
• Write repair orders.
• Act as liaison between technician and customer.
• Guide clients through the service process.
• Coordinate loaner availability and warranty processing.

Skills

Experience

Customer satisfaction

Organized

Friendly

Communication

Professional appearance

Team player

Self-motivated

Independent

Clean driving record

Job description

Coughlin Kia of Lancaster is seeking an experienced Service Writer/Advisor for our Quicklane. You will be the primary contact for automotive service customers, owning the customer experience in the service lane and coordinating with technicians on repairs and diagnostics.

Ideal candidates bring a solid track record in customer service, strong communication, and a professional appearance. This role offers competitive pay, benefits, and opportunities for advancement within a growing dealer group.