Automotive Service Advisor - Fast-Paced Growth

Coughlin Automotive; Lancaster (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance (Medical, Vision, and

Job summary

Coughlin Kia of Lancaster is seeking an experienced Service Writer/Advisor for our Quicklane. You will be the primary contact for service customers, owning the customer experience in the service lane and coordinating status, repairs and diagnostics.

Join a growing dealer group in Central Ohio. You will write repair orders, schedule appointments, and liaise between technicians and customers, ensuring smooth service from intake to delivery. Competitive pay and a full benefits package offered.

Qualifications

• Previous experience in automotive service or service writing preferred.
• Excellent communication with customers and team members.

Responsibilities

• Answer service calls and set/confirm appointments.
• Write repair orders.
• Serve as liaison between technicians and customers.
• Assist customers through the service process.
• Coordinate loaner availability and warranty processing/disclosure.

Skills

Customer service

Communication

Organized

Team player

Clean driving record

Independent worker

Job description

Coughlin Kia of Lancaster is seeking an experienced Service Writer/Advisor for our Quicklane. You will be the primary contact for service customers, owning the customer experience in the service lane and coordinating status, repairs and diagnostics.

Join a growing dealer group in Central Ohio. You will write repair orders, schedule appointments, and liaise between technicians and customers, ensuring smooth service from intake to delivery. Competitive pay and a full benefits package offered.