Premium Service Advisor: Luxury Auto Care

J.b.a.-Automotive; Ellicott City (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision Insurance

Life & AD&D insurance

Disability & critical illness options

Competitive PTO

Paid holidays

401(k) with company match

Employee discounts

Training & development

Job summary

J.B.A. Infiniti is seeking a professional Service Advisor to be the primary link between customers and our service team, delivering a premium ownership experience with clear communication.

Responsibilities include greeting customers, documenting concerns, explaining maintenance, tracking repairs, coordinating with technicians, handling warranty questions, and supporting CXI/CSI goals, with compensation based on weekly salary and monthly commissions.

Qualifications

• Minimum 2 years in automotive service industry.
• Reynolds & Reynolds experience preferred but not required.
• Excellent customer service and relationship-building skills.

Responsibilities

• Serve as the primary point of contact for service customers, delivering a professional and welcoming experience.
• Greet customers and document vehicle concerns and service needs.
• Communicate recommended maintenance and repair services clearly and effectively.
• Monitor repair progress and provide timely updates to customers throughout the service process.
• Manage repair orders from write-up through completion, ensuring accuracy and attention to detail.
• Coordinate workflow between customers, technicians, and parts personnel to maximize efficiency.
• Assist customers with warranty coverage questions, maintenance recommendations, and repair explanations.
• Help maintain strong customer satisfaction and CXI/CSI scores.
• Ensure technician productivity by effectively scheduling and selling available service capacity.
• Assist with parts ordering and repair planning when necessary.
• Maintain accurate records and ensure all documentation complies with manufacturer and dealership requirements.
• Support dealership policies, procedures, and compliance with applicable laws and regulations.
• Foster positive working relationships with customers, coworkers, and manufacturer representatives.

Skills

Customer service

Communication skills

Organizational skills

Time management

Sales ability

Interpersonal skills

Attention to detail

Independent work

Professional appearance

Tools

Reynolds & Reynolds

Job description

J.B.A. Infiniti is seeking a professional Service Advisor to be the primary link between customers and our service team, delivering a premium ownership experience with clear communication.

Responsibilities include greeting customers, documenting concerns, explaining maintenance, tracking repairs, coordinating with technicians, handling warranty questions, and supporting CXI/CSI goals, with compensation based on weekly salary and monthly commissions.