Automotive Service Advisor & Customer Maestro

Dream Motor Group; Hoover (AL); On-site; USD 55,000 - 80,000; Full time

Job summary

INFINITI of Birmingham in Hoover, AL is seeking a Service Advisor to maximize service sales and customer satisfaction. You will greet customers, schedule appointments, obtain authorizations, and communicate with technicians to ensure timely, accurate repairs.

The role requires a high school diploma, 3+ years in auto service, and strong communication and software skills. This is a full-time, on-site position with growth opportunities at the dealership.

Qualifications

• High school diploma or equivalent required.
• 3+ years experience in automotive repair or dealership service environment preferred.
• Factory training credentials preferred or required as applicable.
• Excellent verbal and written communication skills required.
• Proficiency with dealership computer systems and service-related software.

Responsibilities

• Greet customers promptly and courteously, regardless of service type.
• Schedule service appointments using approved forms and procedures.
• Communicate with customers to determine the nature of concerns and relay this to technicians.
• Obtain customer authorization for repairs, including cost estimates and completion time.
• Maintain accurate customer and vehicle information and payment method.

Skills

Customer service

Communication

Teamwork

Software proficiency

Public interaction

Education

High school diploma or equivalent

Tools

Dealership software

Job description

INFINITI of Birmingham in Hoover, AL is seeking a Service Advisor to maximize service sales and customer satisfaction. You will greet customers, schedule appointments, obtain authorizations, and communicate with technicians to ensure timely, accurate repairs.

The role requires a high school diploma, 3+ years in auto service, and strong communication and software skills. This is a full-time, on-site position with growth opportunities at the dealership.