Automotive Service Advisor – Fast-Paced Customer Care

Billion Ford of Worthington; Rapid City (SD); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with match

Paid time off

Job summary

Billion Automotive in Rapid City, SD is seeking a diligent Service Advisor to manage vehicle intake and scheduling, gather problem details, and communicate repair needs. You will refer to service history, inspect the vehicle, and recommend additional needed service.

Strong communication and organization are essential. You will provide clear written estimates, monitor repairs, and assist with service marketing while keeping customers informed throughout the process.

Qualifications

• Prior experience in an automotive dealership
• Strong organizational and communication skills
• Ability to multi-task in a fast-paced environment
• Valid driver's license/acceptable driving record

Responsibilities

• Schedule service appointments.
• Greet customers and obtain vehicle information.
• Write customer vehicle problems accurately and clearly on repair orders.
• Refer to service history, inspect the vehicle, and recommend additional needed service.
• Advise customer on the care of cars.
• Provide complete and accurate written cost estimate for labor and parts.
• Checks on the progress of repair throughout the day and inform the customer.
• Implement and maintain service marketing program.
• Review and close repair orders.
• Keep service department forms, menus, and pricing guides up-to-date.
• Implement a quality control process to eliminate comebacks.
• Other duties as assigned.

Skills

Dealership experience

Communication skills

Multi-tasking

Driver's license

Job description

Billion Automotive in Rapid City, SD is seeking a diligent Service Advisor to manage vehicle intake and scheduling, gather problem details, and communicate repair needs. You will refer to service history, inspect the vehicle, and recommend additional needed service.

Strong communication and organization are essential. You will provide clear written estimates, monitor repairs, and assist with service marketing while keeping customers informed throughout the process.