Automotive Service Advisor: Customer & Repair Concierge

BILLION WEST INC; Rapid City (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Job summary

Billion Automotive is seeking an Automotive Service Advisor to join our growing team in Rapid City. Competitive compensation depends on experience and duties include scheduling, greeting customers, and documenting repair needs.

Responsibilities cover writing clear repair orders, referencing service history, and providing accurate labor and parts estimates while monitoring progress and communicating with customers throughout the day.

Qualifications

• Prior experience in an automotive dealership is strongly preferred.
• Strong organizational and communication skills are essential.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license/acceptable driving record is required.

Responsibilities

• Schedule service appointments.
• Greet customers and obtain vehicle information.
• Write customer vehicle problems clearly on repair orders.
• Refer to service history, inspect the vehicle, and recommend additional needed service.
• Advise customer on the care of cars.
• Provide complete and accurate written cost estimates for labor and parts.
• Check progress of repairs and inform the customer.
• Implement and maintain service marketing program.
• Review and close repair orders.
• Keep service department forms, menus, and pricing guides up-to-date.
• Implement a quality control process to eliminate comebacks.
• Other duties as assigned.

Skills

Organizational skills

Communication skills

Multitasking

Driver's license

Job description

Billion Automotive is seeking an Automotive Service Advisor to join our growing team in Rapid City. Competitive compensation depends on experience and duties include scheduling, greeting customers, and documenting repair needs.

Responsibilities cover writing clear repair orders, referencing service history, and providing accurate labor and parts estimates while monitoring progress and communicating with customers throughout the day.