Automotive Service Advisor: Expert Car Care & Sales

The Pep Boys Manny Moe & Jack LLC; Dacula (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

401(k) with company match

PTO and holidays

On-demand pay (DailyPay)

Job summary

The Pep Boys Manny Moe & Jack LLC is seeking a Customer Service Associate in Georgia. You will be the first point of contact for customers in-store and over the phone, assist with appointments, and drive sales of parts and automotive services.

You will manage transactions and help keep the service desk, floor, and register running smoothly. The role emphasizes strong communication, basic math for discounts, and a commitment to safety and customer care.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic math skills for commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store; engages customers, schedules appointments, and sells parts and services.
• Manages service desk operations, work orders, and register transactions to support store productivity.
• Assists management with customer care, opening/closing tasks, and store upkeep.
• Adheres to cash, credit, refund, and return policies and resolves customer issues.
• Performs express automotive services and basic inspections in line with SOPs.
• Maintains safety procedures and a clean, organized shop environment.
• Communicates effectively with associates, management, and customers.

Skills

Customer service

Sales experience

Cash handling

Communication

Mathematics basics

Education

High school diploma or equivalent

Job description

The Pep Boys Manny Moe & Jack LLC is seeking a Customer Service Associate in Georgia. You will be the first point of contact for customers in-store and over the phone, assist with appointments, and drive sales of parts and automotive services.

You will manage transactions and help keep the service desk, floor, and register running smoothly. The role emphasizes strong communication, basic math for discounts, and a commitment to safety and customer care.