Automotive Service Advisor - Growth & Benefits

Sonic Automotive, Inc.; Irondale (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Audi Birmingham in Irondale, AL, part of Sonic Automotive, is seeking a professional Automotive Service Advisor to lead service operations with focus on accuracy, efficiency, and customer satisfaction. The role emphasizes accurate estimates, clear communication, and adherence to safety standards.

Qualified candidates will have dealership experience, strong communication, and a commitment to delivering top-tier service in a fast-paced environment.

Qualifications

• High school diploma or the equivalent.
• Two years of dealership experience.
• Must be authorized to work in the USA.
• Ability to pass pre-employment testing (background checks, MVR, drug test, credit report).
• Excellent oral and written communication skills.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.

Responsibilities

• Schedules service appointments and collects data prior to arrival.
• Greet customers in a timely, friendly manner.
• Provide accurate labor and parts estimates and set promised times.
• Monitor repair progress and inform customers of changes.
• Test-drive vehicles or refer to the test technician as needed.
• Maintain customer satisfaction metrics at or above average.
• Advise on vehicle care and manufacturer maintenance schedules.
• Adhere to safety and regulatory requirements.

Skills

Oral & written communication

Dealership experience

Customer service

Sales experience

Professional appearance

Vehicle knowledge

Education

High school diploma or equivalent

Job description

Audi Birmingham in Irondale, AL, part of Sonic Automotive, is seeking a professional Automotive Service Advisor to lead service operations with focus on accuracy, efficiency, and customer satisfaction. The role emphasizes accurate estimates, clear communication, and adherence to safety standards.

Qualified candidates will have dealership experience, strong communication, and a commitment to delivering top-tier service in a fast-paced environment.