Automotive Service Advisor – Elevate Repairs & Care

i.g. Burton Auto Group; Berlin (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

401K

Paid Holidays

Job summary

i.g. Burton Auto Group is seeking a Service Advisor to bridge the service team and customers. You will explain repairs and routine maintenance, ensuring customers are fully informed and satisfied with service and outcomes.

The role emphasizes clear communication, accurate estimates, and a focus on customer care within a dynamic dealership environment. Medical and retirement benefits are included.

Qualifications

• Experience in a dealership environment is preferred.
• Bi-lingual abilities are a huge plus.
• Energetic, proactive, and self-motivated.
• Ability to thrive in a fast-paced setting.
• Love for cars and helping customers with their vehicle needs.
• Experience with Reynolds & Reynolds software is a plus.
• Sales experience is beneficial.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Explain needed or recommended factory maintenance to customers.
• Provide accurate repair and maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Review and explain repairs and associated costs with customers.

Skills

Dealership experience

Bi-lingual

Energetic/go-getter

Fast-paced environment

Customer-focused

Reynolds & Reynolds

Sales experience

Tools

Reynolds & Reynolds

Job description

i.g. Burton Auto Group is seeking a Service Advisor to bridge the service team and customers. You will explain repairs and routine maintenance, ensuring customers are fully informed and satisfied with service and outcomes.

The role emphasizes clear communication, accurate estimates, and a focus on customer care within a dynamic dealership environment. Medical and retirement benefits are included.