Automotive Service Advisor — Elevate Customer Experience

Hyundai Motor America; Virginia (MN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Pohanka Family of Dealerships is seeking a service consultant to initiate automotive services and repairs, verify warranty coverage, develop estimates, and write repair orders within the Washington DC Metro area.

You will act as the liaison between customers and technicians, ensuring customer needs are understood and the recommended services are clear for both parties. This role emphasizes customer service and technical collaboration at Pohanka.

Qualifications

• High School diploma or equivalent.
• 1-3 years of experience in automotive service or customer service.

Responsibilities

• Initiate service and repairs by identifying vehicle problems and service requests.
• Verify warranty coverage, develop estimates, write repair orders, and maintain records.
• Serve as the liaison between customer and technician, ensuring needs are understood.

Education

High School

Job description

Pohanka Family of Dealerships is seeking a service consultant to initiate automotive services and repairs, verify warranty coverage, develop estimates, and write repair orders within the Washington DC Metro area.

You will act as the liaison between customers and technicians, ensuring customer needs are understood and the recommended services are clear for both parties. This role emphasizes customer service and technical collaboration at Pohanka.