Service Advisor

Pohanka Of Salisbury; Salisbury (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental

Life and Disability

401K with Company Contribution

Paid Vacation

Paid Personal Leave

Paid Holidays

Bonus Programs

Vehicle Purchase Programs

Job summary

Pohanka CDJR of Salisbury is seeking Service Advisors to greet customers, obtain vehicle information, clearly report symptoms, and determine needed maintenance based on age, mileage and history.

You will prepare complete estimates of labor and parts, monitor progress, update customers, and explain all completed work and charges, ensuring the final invoice matches the repair order.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Excellent communication skills
• Positive personality
• High energy level
• Personal and professional integrity

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Job description

Pohanka CDJR of Salisbury is hiring for Service Advisors. If you are an outgoing individual with a passion for automotive and a knack for delivering a unique and positive customer experience, we want to talk to you!

Pohanka CDJR of Salisbury is hiring for Service Advisors. If you are an outgoing individual with a passion for automotive and a knack for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

• Medical, Dental
• Life and Disability
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Excellent communication skills
• Positive personality
• High energy level
• Personal and professional integrity

WHY WORK HERE:

• Time Magazine National Quality Dealer Award Winner
• The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
• Distinguished Service Citation from the Automotive Hall of Fame

About The Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.
At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!