Automotive Service Advisor - Elevate Customer Experience

Tim Dahle Auto Group; Spanish Fork (UT); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Tim Dahle Auto Group in Spanish Fork, Utah, is seeking an Automotive Service Advisor to guide customers through service experiences. You’ll translate technical needs into clear recommendations, ensuring each visit is smooth and transparent.

This leadership role within the service drive emphasizes exceptional customer experience while supporting a high-performing team of technicians. Grow with a dealership committed to excellence in service.

Qualifications

• Strong communication and customer service skills.
• Solid understanding of automotive systems and maintenance.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with strong attention to detail.

Responsibilities

• Welcome customers with professionalism and build lasting relationships.
• Listen carefully to vehicle concerns and accurately document service needs.
• Clearly explain maintenance and repair recommendations in an easy-to-understand way.
• Assist with preliminary diagnostics through customer interviews, inspections, or road tests.
• Prepare detailed repair orders and ensure accurate documentation.
• Provide transparent cost estimates and obtain customer approval for additional work.
• Coordinate closely with technicians to ensure timely, high-quality repairs.
• Maintain complete and accurate service records.

Skills

Customer service

Effective communication

Automotive knowledge

Multitasking

Job description

Tim Dahle Auto Group in Spanish Fork, Utah, is seeking an Automotive Service Advisor to guide customers through service experiences. You’ll translate technical needs into clear recommendations, ensuring each visit is smooth and transparent.

This leadership role within the service drive emphasizes exceptional customer experience while supporting a high-performing team of technicians. Grow with a dealership committed to excellence in service.