Automotive Service Advisor — Growth, Customer Care & Tech Insight

Tim Dahle Nissan Southtowne; Sandy (UT); On-site; USD 38,000 - 60,000; Full time

Job summary

Tim Dahle Nissan Southtowne in Sandy, UT is hiring an Automotive Service Advisor to bridge customers and technicians, ensuring transparent, high-quality service experiences.

Ideal candidates will combine excellent communication with solid knowledge of vehicle systems, maintenance processes, and service management software to diagnose issues, explain repairs, and coordinate timely work.

Qualifications

• Experience as automotive service advisor or similar role.
• Knowledge of vehicle systems, maintenance procedures, and repair processes.
• Strong communication and interpersonal skills.
• Ability to diagnose vehicle issues via questioning, inspection, and tests.
• Proficiency with service management software and basic computing.

Responsibilities

• Greet customers warmly and listen attentively to their vehicle concerns or service requests.
• Explain necessary maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

Skills

Customer service excellence

Communication skills

Knowledge of vehicle systems

Diagnose vehicle issues

Team collaboration

Organizational skills

Valid driver’s license

Tools

Automotive service management software

Basic computer skills

Job description

Tim Dahle Nissan Southtowne in Sandy, UT is hiring an Automotive Service Advisor to bridge customers and technicians, ensuring transparent, high-quality service experiences.

Ideal candidates will combine excellent communication with solid knowledge of vehicle systems, maintenance processes, and service management software to diagnose issues, explain repairs, and coordinate timely work.