Automotive Service Advisor: Elevate Customer Experience

Key Auto Group; Salem (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Key Auto Group is seeking a Dealership Service Advisor for Salem Hyundai in Salem, NH. In this role, you'll oversee service orders, ensuring customers receive prompt, courteous service while maintaining high Customer Happiness scores.

The ideal candidate will demonstrate strong organizational and communication skills, a record of service and sales success, and a team-oriented attitude. Join a company that values its people and promotes from within, fostering a culture of growth and success.

Qualifications

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Fantastic communication skills with your customers.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Able to work with little supervision.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure that customers receive prompt and courteous service.
• Take ownership of the customer's experience.
• Provide concierge support for all owner inquiries.
• Maintain Customer Happiness scores.
• Assist in diagnosing vehicle problems and ordering parts.
• Oversee administration of warranty claims.

Skills

Organizational skills

Management

Communication

Sales success

Customer satisfaction

Team-oriented

Self-motivated

Clean driving record

Job description

Key Auto Group is seeking a Dealership Service Advisor for Salem Hyundai in Salem, NH. In this role, you'll oversee service orders, ensuring customers receive prompt, courteous service while maintaining high Customer Happiness scores.

The ideal candidate will demonstrate strong organizational and communication skills, a record of service and sales success, and a team-oriented attitude. Join a company that values its people and promotes from within, fostering a culture of growth and success.