Automotive Service Advisor: Elevate Customer Experience

Drive Green VI; Saint Thomas (Franklin County); On-site; USD 40,000 - 60,000; Full time

Job summary

Drive Green VI in Franklin County, Saint Thomas is looking for an Automotive Service Advisor to serve as the main point of contact between customers and the service department. You will ensure a smooth process from vehicle drop-off to pick-up, coordinating repairs and delivering excellent customer service.

The ideal candidate must understand automotive mechanics and possess strong communication skills. Duties include preparing detailed repair orders and ensuring customer satisfaction through effective follow-ups and support.

Qualifications

• Previous experience as an automotive service advisor preferred.
• Strong problem-solving and conflict-resolution abilities.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and consult with customers about vehicle concerns.
• Prepare and present detailed repair orders.
• Coordinate with technicians to ensure accurate repairs.
• Schedule service appointments and manage work order flow.

Skills

Customer service skills

Automotive mechanical knowledge

Computer literacy

Multitasking

Education

High school diploma or equivalent

Technical or business training

Tools

Service management software

Job description

Drive Green VI in Franklin County, Saint Thomas is looking for an Automotive Service Advisor to serve as the main point of contact between customers and the service department. You will ensure a smooth process from vehicle drop-off to pick-up, coordinating repairs and delivering excellent customer service.

The ideal candidate must understand automotive mechanics and possess strong communication skills. Duties include preparing detailed repair orders and ensuring customer satisfaction through effective follow-ups and support.