Automotive Service Advisor/ Writer

Coughlin Automotive; Pataskala (OH); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Competitive pay plan

Medical Insurance

Vision Insurance

Dental Insurance

401k match

Short Term Disability

Long Term Disability

Life Insurance

Paid time off

Employee Discounts

Career advancement

Job summary

Coughlin Pataskala Chevrolet is seeking an experienced Service Advisor to own the customer experience in the service lane and be the primary contact for vehicle status, repairs and diagnostics.

You will coordinate with technicians, schedule appointments, write repair orders, and ensure clear communication with customers to deliver exceptional service. Previous automotive service experience is preferred.

Qualifications

• Experience in automotive service preferred.
• Strong customer satisfaction track record.
• Organized, friendly and professional.
• Excellent communication with customers and team.
• Able to work with little supervision.
• Valid driver’s license with clean record.

Responsibilities

• Answer service calls and set appointments.
• Write and process repair orders.
• Liaise between technicians and customers.
• Guide customers through the service process.
• Coordinate loaners and warranty processing.

Skills

Customer service excellence

Communication skills

Team player

Self-motivated

Organized

Professional appearance

Ability to work with minimal-super

Clean driving record

Job description

At Coughlin Pataskala Chevrolet, we've got more business than we can handle and we need you! We are currently looking for an experienced Service Writer/Advisor for our location.

The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, Chillicothe, Marysville, Lancaster, Lewis Center, and Dublin. Our success is built on a commitment to quality, service, and community - powered by great people.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• previous experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Coughlin Offers

• Competitive pay plan
• Medical, Vision, and Dental Insurance
• Company matched 401k
• Short Term and Long-Term Disability
• Life Insurance
• Paid vacations/Company holidays
• Employee Discounts
• Ongoing professional development and Excellent opportunity for advancement

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

Salary: $65000 - $125000 per year