Auto Service Advisor — Customer Experience Pro

Carlock Automotive Group; Murfreesboro, Northern (TN, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Paid holidays

Supplemental insurance

Job summary

Carlock Automotive Group in Murfreesboro, TN seeks an Express Service Advisor with a strong customer-service focus to greet guests, schedule appointments, and serve as the liaison between customers and service technicians.

You will translate repair needs to technicians, provide accurate estimates, upsell services with integrity, explain costs to customers, follow up on repairs, and contribute to high CSI scores in a fast-paced dealership environment.

Qualifications

• Experience in customer service and ability to greet guests and schedule appointments.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Carlock Automotive Group in Murfreesboro, TN seeks an Express Service Advisor with a strong customer-service focus to greet guests, schedule appointments, and serve as the liaison between customers and service technicians.

You will translate repair needs to technicians, provide accurate estimates, upsell services with integrity, explain costs to customers, follow up on repairs, and contribute to high CSI scores in a fast-paced dealership environment.