Automotive Service Advisor

Antwerpen Automotive Group; Maryland; On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Employee discounts

Career development

Job summary

Antwerpen Chevrolet in Eldersburg, MD is seeking a dedicated Service Advisor to be the primary liaison between customers and the service department, ensuring an exceptional service experience. You will interpret customer needs, prepare estimates, and coordinate with technicians to deliver timely repairs.

This role requires strong communication skills, automotive knowledge, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience as a service advisor or equivalent role in automotive service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of automotive service practices and terminology is beneficial.

Responsibilities

• Greet customers promptly and assess service needs.
• Explain vehicle issues and recommended services clearly.
• Prepare and present repair orders and service estimates.
• Schedule service appointments and coordinate with technicians.
• Maintain records of customer interactions, payments, and service history.
• Address customer concerns and ensure satisfaction.
• Collaborate with parts department to ensure parts availability.
• Stay updated on Hyundai products, services, and industry standards.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Valid driver's license

Job description

Antwerpen Chevrolet is seeking a dedicated and knowledgeable Service Advisor to join our team in Eldersburg, MD. In this role, you will serve as the primary point of contact between our customers and the service department, ensuring an exceptional service experience. You will be responsible for understanding customer needs, coordinating service appointments, and facilitating communication between customers and technicians to ensure timely and quality service delivery.

Responsibilities

• Greet customers promptly and courteously, assessing their service needs.
• Explain vehicle problems and recommended services to customers in clear terms.
• Prepare and present repair orders and service estimates.
• Schedule service appointments and manage workflow between customers and service technicians.
• Maintain accurate records of customer interactions, payments, and vehicle service history.
• Address customer concerns and follow up to ensure satisfaction.
• Collaborate with the parts department to ensure availability of necessary components for repairs.
• Stay updated on Hyundai products, services, and industry standards to provide informed recommendations.

Requirements

• Previous experience as a service advisor in an automotive dealership or service center preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of automotive service practices and terminology.
• Proficiency with computer systems and software used in automotive service departments.
• Customer-focused attitude with problem-solving abilities.
• Valid driver’s license.

Benefits

• Competitive salary ranging from $40,000.00 to $100,000.00 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional growth and career development.
• Employee discounts on vehicles and services.
• Supportive and inclusive work environment.

About the Company

For generations, Antwerpen Automotive has been committed to delivering exceptional customer experiences and building lasting relationships throughout Maryland. As one of the region's most trusted automotive groups, we pride ourselves on our integrity, community involvement, and dedication to excellence. Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license, be insurable by the company and pass a mandatory background check and drug screen.