Service Advisor: Elevate Customer Experience

Cronin-Ford-Inc; Harrison (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401K with Percentage Match

Paid Time Off

Continued Factory Paid Training

Employee Purchase Plan

5 Day Work Week

Modern shop with plenty of lifts and d

Job summary

Cronin Automotive is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset. As a Service Advisor, you will own our customer’s experience in the service department.

You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. Responsibilities include meeting with customers to determine repair needs, improving satisfaction through

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Education

High School Diploma or equivalent

Accredited training in service advisor skills, customer satisfaction and quality control

Job description

Cronin Automotive is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset. As a Service Advisor, you will own our customer’s experience in the service department.

You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. Responsibilities include meeting with customers to determine repair needs, improving satisfaction through