Customer Experience Service Advisor

Gemba Automotive; Glendale (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Gemba Automotive in Glendale, AZ seeks a Service Advisor to be the link between customers and technicians, ensuring a transparent, efficient service experience.

You will greet customers, open repair orders, present options, and coordinate workflow, parts, and payments while building long-term relationships and promoting customer satisfaction.

Continued education, including ASE certifications, is encouraged to stay current with vehicle technology and service best practices.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage appointments, intake, and estimates.
• Eagerness to participate in ongoing training and ASE certifications.

Responsibilities

• Greet customers and set appointments.
• Open repair orders and perform vehicle intake.
• Explain service options and prepare estimates.
• Coordinate workflow, order parts, and manage payments.
• Follow up post-service to ensure satisfaction.

Skills

Communication

Attention to detail

Customer service

Organization

Education

ASE Certification

Tools

DVI system

Job description

Gemba Automotive in Glendale, AZ seeks a Service Advisor to be the link between customers and technicians, ensuring a transparent, efficient service experience.

You will greet customers, open repair orders, present options, and coordinate workflow, parts, and payments while building long-term relationships and promoting customer satisfaction.

Continued education, including ASE certifications, is encouraged to stay current with vehicle technology and service best practices.