Automotive Service Advisor — Elevate Customer Experience

Mileone; Elizabeth City (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

MileOne Autogroup seeks an experienced Automotive Service Advisor in Elizabeth City, NC to greet customers, discuss service needs, and prepare estimates. You will coordinate appointments, communicate warranty details, and resolve concerns, ensuring top-tier customer satisfaction and efficient shop operations.

Ideal candidates have service-writing background, familiarity with CDK, and solid knowledge of vehicle systems, safety rules, and maintenance procedures.

Qualifications

• Experience in automotive service writing; CDK experience a plus.
• Knowledge of basic car functions, characteristics, and operations.
• Valid driver's license with 2 or fewer moving violations in the last 3 years and no major violations in the last 3 years.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals.
• Basic MS Office knowledge; computer software, internet proficiency, and arithmetic skills.

Responsibilities

• Greet customers and consult on vehicle service needs.
• Schedule and manage service appointments and estimates.
• Address and resolve customer complaints.

Skills

Automotive service writing

Reading vehicle systems

Valid driver's license

MS Office basics

Tools

CDK

Job description

MileOne Autogroup seeks an experienced Automotive Service Advisor in Elizabeth City, NC to greet customers, discuss service needs, and prepare estimates. You will coordinate appointments, communicate warranty details, and resolve concerns, ensuring top-tier customer satisfaction and efficient shop operations.

Ideal candidates have service-writing background, familiarity with CDK, and solid knowledge of vehicle systems, safety rules, and maintenance procedures.