Automotive Service Advisor — Build Trust & Service Excellence

Auto Group; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Wellness Program

Employee Discounts on Vehicles, Parts

Job summary

Hunter Chevrolet in Charlotte, NC is seeking a motivated Service Advisor to act as the crucial link between customers and our technicians. You will listen to concerns, recommend services, explain repairs, and keep customers informed throughout the service process to ensure an exceptional experience.

Responsibilities include scheduling and managing service appointments, opening/closing repair orders, coordinating with technicians, and delivering clear estimates while maintaining customer

Qualifications

• 1–3 years of experience in customer service, retail, hospitality, automotive, or a related field.
• Strong verbal and written communication skills.
• Ability to explain technical information in a simple and professional way.
• Excellent organization and time-management skills.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Customer-focused mindset with strong relationship-building skills.
• Strong work ethic and positive attitude.

Responsibilities

• Welcome customers and listen carefully to their vehicle concerns.
• Recommend maintenance and repair services based on customer needs.
• Explain recommended repairs and services in a clear, easy-to-understand way.
• Provide accurate estimates and keep customers informed of costs and timelines.
• Follow up with customers after service to ensure satisfaction.
• Build lasting relationships with customers and earn their trust.
• Schedule and manage service appointments.
• Open, update, and close repair orders accurately.
• Work closely with technicians to understand vehicle concerns and recommended repairs.
• Communicate repair updates, additional work, and changes in timelines or costs.
• Help maintain an efficient workflow between customers, technicians, and the service department.
• Ensure all customer and repair order information is accurate and up to date.

Job description

Hunter Chevrolet in Charlotte, NC is seeking a motivated Service Advisor to act as the crucial link between customers and our technicians. You will listen to concerns, recommend services, explain repairs, and keep customers informed throughout the service process to ensure an exceptional experience.

Responsibilities include scheduling and managing service appointments, opening/closing repair orders, coordinating with technicians, and delivering clear estimates while maintaining customer